Payment Policy
This Payment Policy governs all financial operations conducted on the WinSpirit platform. By creating an account and utilizing the cashier, the user enters into a binding agreement to abide by these regulations. All terminology used herein is strictly aligned with the definitions established in the primary User Agreement.
Financial Accountability and Transaction Finality
The user bears sole legal and financial responsibility for all transactions executed on the platform, including any associated network fees, banking commissions, or currency conversion charges. The Provider processes payments exclusively in the exact denominations specified within the cashier interface. Once a user authorizes a transaction by confirming the "Payment" prompt, the operation is deemed irrevocable. Reversals or cancellations of confirmed deposits are strictly prohibited.
Fraud Mitigation and Account Security
The Provider maintains a zero-tolerance policy toward illicit financial activities, including fraud, money laundering, or the utilization of compromised, stolen, or unauthorized payment instruments. Should suspicious activity be detected, the Provider reserves the right to immediately freeze the user account, confiscate pending balances, and report the incident to relevant financial authorities. The Provider assumes no liability for unauthorized use of payment credentials and retains the right to engage third-party collection agencies to recover any resulting financial damages.
Identity Verification (KYC) and AML Compliance
To comply with international Anti-Money Laundering (AML) directives and Curaçao GCB regulations, the Provider mandates rigorous identity verification prior to processing withdrawals. The security department reserves the right to request the following documentation:
- A high-resolution, color scan of a government-issued ID (passport or driver's license).
- A recent utility bill or bank statement (dated within the last 3 months) confirming residential address.
- Visual proof of payment method ownership (e.g., a photograph of the bank card with hidden middle digits, or an e-wallet account screenshot).
- Participation in a live video verification call via an approved communication platform, if deemed necessary by the security team.
Until the requested verification materials are submitted and approved, the Provider may suspend the user account and halt all withdrawal requests. Refusal to undergo the identification process constitutes a breach of terms, entitling the Provider to permanently terminate the account and forfeit the remaining balance.
Third-Party Payments and Card Restrictions
Deposits and financial transactions originating from third parties—including relatives, spouses, friends, or corporate proxies—are strictly prohibited. Only the verified account owner, whose name matches the payment instrument, is authorized to fund the account.
Crucial Restriction for Australian Users: Australian end-customers are strictly permitted to use Debit Cards only. The use of Credit Cards for deposits or withdrawals is not accepted on the platform to comply with regional banking regulations.
By registering, the user legally warrants ownership of the payment card or e-wallet being utilized. Violation of the third-party payment rule or misrepresentation of payment ownership grants the Provider the right to block the account, void any associated bonuses, and confiscate all funds.
Turnover Requirements and Jurisdictional Compliance
To prevent money laundering and bonus abuse, any deposited funds must be wagered at least once (1x turnover) before a withdrawal request can be processed. The Provider acts solely as a payment gateway and is not liable for delays, refusals, or technical interruptions caused by the user's banking institution or third-party payment processors.
By utilizing the platform, the user accepts full legal responsibility and confirms that their gaming activities comply with the laws of their country of residence. If online gambling or related financial transactions are prohibited in the user's geographic jurisdiction, all monetary transactions are strictly forbidden. The Provider is fully indemnified against any legal liability arising from unauthorized or illegal actions taken by the user.
Support and Dispute Resolution
In the event of technical malfunctions, system failures, or payment discrepancies, users are strongly advised to refrain from initiating further financial transactions until the issue is fully resolved. For assistance, clarification, or to submit a formal dispute, users may contact the dedicated financial support team at [email protected].